SHIPPING POLICY

As long as your items are not on pre-order, most orders are fulfilled within 2-4 business days of the order being placed online. 

Multiple unit orders will not ship until all items are available in stock.

You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number.

Please note: tracking numbers can take up to 72 hours to update to its next scan location and not all shipping methods have step by step tracking. Unfortunately, we are not able to upgrade a shipping method once an order has been placed.

When will I get my order confirmation?

Order confirmations are automatically sent to the email address used to
purchase at the time your order is complete.

Your confirmation email will include:

• Line detail of the items ordered
• Shipping and billing address
• Shipping method selected
• Digital download links (if applicable)

If you have not received your order confirmation within a few minutes of a successful order, please check your junk or spam folders and make sure your email address was entered correctly.

If the confirmation email is still not found in your inbox and/or you may have entered your email address incorrectly, reach out to our customer service team and we'd be happy to look into it for you and get this fixed!
 
My order hasn't shipped. Why was I charged?

All orders are charged in full at the time you place your order. For security and compliance reasons we do not keep payment information or credit card data on file.

RE-ORDER & EXCHANGE POLICY

Policy

We do not offer refunds. Re-orders and exchanges are only available if your item arrives damaged.

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photo or video proof of the damage
  

Damaged items will be replaced with the same product. Exchanges for a different product are not available at this time.

Do I need to pay for return shipping?

If your order arrives damaged, we will cover the cost of return shipping.

Once your damage claim is reviewed and approved, you will receive a pre-paid return shipping label via email.

Please return the item within 14 days of receiving your label. Labels not used within this window will be automatically voided.

How to Return a Damaged Item

Please return your item using the original packaging when possible.

Include your order number inside the package.

Return items to:

Grandyloop Returns

13770 Noel Rd., #802612

Dallas, TX 75240

Return Tracking

Please send your item using a carrier that provides tracking.

We are only responsible for items once they are received.

We cannot issue replacements for return packages lost in transit.

When will my re-order be processed?

Once your return arrives at our facility, please allow up to 14 days for it to be reviewed and processed.

A confirmation email will be sent to the address used at checkout with your replacement order details.