Refund policy
RE-ORDER & EXCHANGE POLICY
We do not offer refunds. Re-orders and exchanges are only available if your item arrives damaged. Digital orders (eBooks) are non-refundable.
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
-
Photo or video proof of the damage
Damaged items will be replaced with the same product. Exchanges for a different product are not available at this time.
Do I need to pay for return shipping?
If your order arrives damaged, we will cover the cost of return shipping.
Once your damage claim is reviewed and approved, you will receive a pre-paid return shipping label via email.
Please return the item within 14 days of receiving your label. Labels not used within this window will be automatically voided.
How to Return a Damaged Item
Please return your item using the original packaging when possible.
Include your order number inside the package.
Return items to:
Grandyloop Returns
13770 Noel Rd., #802612
Dallas, TX 75240
Return Tracking
Please send your item using a carrier that provides tracking.
We are only responsible for items once they are received.
We cannot issue replacements for return packages lost in transit.
When will my re-order be processed?
Once your return arrives at our facility, please allow up to 14 days for it to be reviewed and processed.
A confirmation email will be sent to the address used at checkout with your replacement order details.